Accelya Looking for Manager – Internal IT at Vikhroli, Mumbai, Maharashtra Full Time

As a Manager – Internal IT, you will lead a Internal IT team and manage day-to-day support activities. You will be responsible to ensure high responsiveness on customer inquiries, requests and orders.

What will you do?

Review metrics and reports to adjust staffing and workflow as needed to optimize performance

Monitor operations desk tickets, analyses tickets, indentify issues and provides corrective action

Review major incidents,scheduled outages and bussines contigencies

Employee should have technical background / knowledge on Active Directory, O365, Azure AD, Antivirus, DLP, Proxy

End user service delivery, Incident mgmt, Problem, Change management

End user domain management, IT service delivery, IT Helpdesk, IT service desk mgmt.

Experience in implementing and delivering End user computing / service delivery related projects

Vendor management

Global support team / 24/7 team management

Asset inventory management / CMDB management

Service desk tools / ticketing tools management, SLA management

Monthly MIS reports, reporting skillset

VC and Voice management, IP Telephony

Experience in IT Security Audits [both internal and external]

Software license compliance management / Microsoft license compliance management

Data reconciliation, various types of reports preparation.

Excellent Excel and PowerPoint skills

User onboarding and offboarding compliance knowledge

Understanding of yearly budgets. Understanding of Capex and Opex models

Prompt response and acknowledgement of the issue reported by end user and IT team

Good Communication and Writing Skills, Problem Solving Skills

Handle incident, Problem, Change and configuration management as per ITIL process

Providing optimization and service improvement plans

Expertise in providing technical training to associates

Ability to work 24×7 environment on rotational basis with other team members.

Strong analytical and problem-solving skills and restore services immediately in-case of failures

What do you need to know?

Solid technical background with an ability to give instructions to a non-technical audience

Problem-solving skills

Proven ability to coach and develop others

BSc degree in Computer Science, Information Technology or relevant field