Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :9
Work Experience :6-8 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1Manage delivery for IT production systems and services 2 Drive incident, issue and outage management, investigation, and restoration 3 Monitor systems and trends and prevent occurrence of incidents, problems and errors and improve overall performance 4 Schedule, track and facilitate acceptance of changes to the production environments by using the applicable Configuration Management, Change Management and Production Service Readiness processes
Technical Experience : 1 Deliver appropriate and effective communications to client/management and/or 3rd party vendor on issue escalation and resolution at all stages 2 Proactive prevention of problems via trend analysis, targeting support action and communication 3 Ability to associate/manage cost to delivery of service, first time right eg, change request implementations 4 Discover, analysis and document accurate information to support the effective management of events through its relevant process such as Change
Professional Attributes : Good communication skills
Educational Qualification : Graduate
15 years of full time education
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