Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Kolkata
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Take care of the day to day activities which include completing the daily reports and effectively work on Incident Management/Change Management/ Problem Management Join all internal calls and provide the correct status of the incidents/Service Requests/Changes to the Service Management team Be aware of all the ITIL processes based on which the work is done for the client The candidate must constructively communicate with the client Ideation for automation is a must
Technical Experience : Candidate should have at least 2-4 years of experience on Backup technologies In depth knowledge on Troubleshooting and Backup configuration Should have knowledge on various Backup restoration process SAP, Oracle, SQL etc Good to have knowledge on Shell scripting/PowerShell scripting Good to have basic/ L2 knowledge on Storage technology
Professional Attributes : Should have moderate communication, Analytical presentation skills Must be a good team player Must have ability to work under pressure
Educational Qualification : 15 Years full time education
Additional Information : Should be flexible working in shifts
15 years of full time education
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