Designation: Management Level – New Associate
Job Location: Noida
Qualifications: Any Graduation
Years of Experience: 0 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA’s. You will be working as a part of IT Help desk team assisting in application related technical issues. You will be responding to the incidents / issues reported by customer predominantly through voice Interaction and through email,web tickets & remote support. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact (“SPOC”) to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
What are we looking for?
Roles and Responsibilities
Any Graduation
Greetings from catalog IT solutions, Linux System Administrator Qualifications and Experience: – Any Post Graduate or B. Tech/Degree with excellent...
Apply For This JobJob Position: HR Recruiter Location: Surat, Gujarat (work from office) Experience: Fresher Salary: 8000-10000 per month Job Description : We...
Apply For This JobJob Responsibilities Architecting and Implementing business solutions & collaboration portals within Microsoft 365; using SharePoint Online with integrations to Microsoft...
Apply For This JobThe IT Quality Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new...
Apply For This JobRole Description The Global Workforce Solutions team is looking for a highly motivated, energetic addition to our Agile team to...
Apply For This JobDevelop training programs and materials for individuals and organizations in various IT topics such as programming, database management, cybersecurity, and...
Apply For This Job