Project Role :Infrastructure Engineer
Project Role Description :Assist in defining requirements, designing and building data center technology components and testing efforts.
Management Level :10
Work Experience :4-6 years
Work location :Hyderabad
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies
Technical Experience : Good experience on ITSM Asset Management and End User Data center IT Asset Mgmt
Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently
Additional Information : -Willing to work in 24/7 support rotational shifts
15 years of full time education
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