Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Hyderabad
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1Liaising with the customer technical representatives 2Identify and implement approved opportunities to improve monitoring, automation, cost-effectiveness, performance and supportability of the AS400 instances 3Review and update AS400 Administration procedures 4Execute AS400 changes in support of major application 5Provide Level 1 and Level 2 support 6Should have sound knowledge of OS/400 7AS400 PTF/APAR Management 8HMC/Lpars Management 9OS/400 Security Management 10Knowledge on Job scheduler 11
Technical Experience : 1 Experience in Incident Change and Problem management 2 Participate in Root Cause Analysis RCA 3 Participate in Disaster recovery process 4 Independently work with vendors on HW/SW issue on AS400 5 Knowledge on below tools: – a BRMS b HA Tool ie Mimix, iTera, iCluster, QEDD c Scheduler ie IBM Advanced Job Scheduler, Robot d Performance tool ie iDoctor, PM400, Lpar2rrd
Professional Attributes : 1 Able to prioritize and execute tasks in a high-pressure environment 2 Experience working in a team-oriented, collaborative environment 3 Should be able to initial level of trouble shootings 4 Experience must have been gained in a production environment
Educational Qualification : As per Accenture standard
Additional Information : Willing to work in 247 Support Including Night Shifts
15 years of full time education
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