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Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Act as liaison between the client and Accenture operations teams for support and escalations 2 Communicate service delivery health to all stakeholders and explain any performance issues or risks 3 Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime 4 Hold performance meetings to share performance and consumption data and trends
Technical Experience : Experience in Incident/Request/Major Incident and Service Management
Professional Attributes : Good written and verbal communication skills
Educational Qualification : Graduate
Additional Information : 247 availability
15 years of full time education
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