Accenture Looking for Infrastructure Service Management Application Tech Support Practitioner at Bengaluru, Karnataka Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture | Let there be change

We embrace change to create 360-degree value

www.accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :11

Work Experience :2.5-4 years

Work location :Bengaluru

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Act as liaison between the client and Accenture operations teams for support and escalations 2 Communicate service delivery health to all stakeholders and explain any performance issues or risks 3 Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime 4 Hold performance meetings to share performance and consumption data and trends

Technical Experience : Experience in Incident/Request/Major Incident and Service Management

Professional Attributes : Good written and verbal communication skills

Educational Qualification : Graduate

Additional Information : 247 availability

15 years of full time education