Project Role :IT Service Management Coordinator
Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Management Level :10
Work Experience :4-6 years
Work location :Pune
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a-Track and drive follow-up of Open,aged incidents,Problem tickets and change tickets b-Participate in internal service management meetings,external meeting with the customer to report on service delivery metrics c-Drive/Assign incident coordinators to run service impacting bridge calls to ensure focused troubleshooting and timely updates to the customer d-Participate in the follow-up Problem management calls with customer, Drive CAB meetings e-Handle escalations with clients and manage client
Technical Experience : a-Track and drive follow-up of Open,aged incidents,Problem tickets and change tickets b-Participate in internal service management meetings,external meeting with the customer to report on service delivery metrics c-Drive/Assign incident coordinators to run service impacting bridge calls to ensure focused troubleshooting and timely updates to the customer d-Participate in the follow-up Problem management calls with customer, Drive CAB meetings e-Handle escalations with clients and manage client
Professional Attributes : a-Fluent business English is required b-Focus on determining and meeting the customer needs and demands, within the agreed support model and standards c-Positive and courageous style of communication
Educational Qualification : a-Bachelors / Masters degree of education
15 years of full time education
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