Accenture Looking for Infrastructure Service Management IT Service Management Coordinator at Pune, Maharashtra Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :IT Service Management Coordinator

Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Management Level :10

Work Experience :4-6 years

Work location :Pune

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : a-Track and drive follow-up of Open,aged incidents,Problem tickets and change tickets b-Participate in internal service management meetings,external meeting with the customer to report on service delivery metrics c-Drive/Assign incident coordinators to run service impacting bridge calls to ensure focused troubleshooting and timely updates to the customer d-Participate in the follow-up Problem management calls with customer, Drive CAB meetings e-Handle escalations with clients and manage client

Technical Experience : a-Track and drive follow-up of Open,aged incidents,Problem tickets and change tickets b-Participate in internal service management meetings,external meeting with the customer to report on service delivery metrics c-Drive/Assign incident coordinators to run service impacting bridge calls to ensure focused troubleshooting and timely updates to the customer d-Participate in the follow-up Problem management calls with customer, Drive CAB meetings e-Handle escalations with clients and manage client

Professional Attributes : a-Fluent business English is required b-Focus on determining and meeting the customer needs and demands, within the agreed support model and standards c-Positive and courageous style of communication

Educational Qualification : a-Bachelors / Masters degree of education

15 years of full time education