Accenture | Let there be change
We embrace change to create 360-degree value
www.accenture.com
Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :9
Work Experience :6-8 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1-Liaising with the customer technical representatives 2-Provide recommendations to client on deployment of new features 3-Implement the changes as applicable,test the changes and handover to customer 4-Troubleshoot technical issue 5-Participate in problem management reporting,resolution and documentation in ticketing system 6-Work with teams, vendors and consultants to determine strategy for complex system changes,upgrades and implementations
Technical Experience : 1-Should have good Bash/Korn scripting knowledge 2-Working experience on Solaris/AIX 3-Must have knowledge on Red Hat Cluster setup 4-Good knowledge on NIS,NFS setup 5-Should have depth knowledge in filesystem management 6-Should have implementation experience of RedHat Cluster 7-Able to debug Bash/Korn shell scripts 8-Able to create new scripts to automate process 9-Able to troubleshoot issues related to Linux
Professional Attributes : 1-Good verbal and written communication skills to connect with customers at varying levels of the organization 2-Ability to operate independently and make decisions with little direct supervision 3-Flexible to work in 24/7 shift
Educational Qualification : 1-Bachelors degree
Additional Information : 1- ITIL V3/V4 Foundation certified 2- Redhat certified
15 years of full time education
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