Accenture Looking for Microsoft Azure Databases Infrastructure IT Customer Service Representative at Pune, Maharashtra Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

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Project Role :IT Customer Service Representative

Project Role Description :Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.

Management Level :10

Work Experience :4-6 years

Work location :Pune

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1-Azure SQL DBA experience with Azure Data Warehouse knowledge 2-Well versed with Azure SQL Administrative tasks 3-Performance Tuning, Query Optimization, using Performance Monitor and other related troubleshooting tools 4-Indexes, index management, integrity checks, configuration, patching

Technical Experience : 1-SQL database backup, restore, and recoveries 2-Database designs tables, data types, stored procedures, functions, etc 3-Critical incident support and interactions with Microsoft 4-Availability and consistent performance of database 5-SQL Servers Databases provisioning, maintaining DB backup and restore, Database refresh, databases tuning and monitor, securing data 6-Azure certification preferred

Professional Attributes : 1-Good communication skills in English and client handling 2- Adopt to new requirements and Technology requirements 3-Provide 24 x 7 shift coverage on rotation

Educational Qualification : 1-Min 15 yrs of experience in education

15 years of full time education