Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 Ensure the effective support and delivery of system tools SCCM, Intune to support the transition to Windows 10 2 Primarily ownership of the EUC ticket queue, providing 3rd line technical support for IT incidents and problems Working alongside vendors as appropriate to investigate solutions Tickets are to be owned until successful resolution May include escalation management to third party vendors, including Microsoft Premier Support 3 Patch Management and Windows 10 Servicing 4 Strong problem-
Technical Experience : 1 Strong understanding in BYOD and COD, WCD Configuration Designer, Autopilot, Auto-Enrolment, Auto-Enrol with GPO via AAD or ADFS, Autopilot Hybrid, Dual management with Intune and SCCM 2 Device Compliance – Rules and policies to remediate devices to comply per organizations security requirements with comply evaluation 3 Configuration Profile – Config/Resource profiles for EAS mail along with Device restrictions, Devices features, Custom scripts 4 Knowledge in Defender ATP 5 Strong understandin
Professional Attributes : 1 Ability to work independently and make decisions with little direct supervision 2 Good interpersonal communication and customer service skills are needed in order to work successfully with customers in high stress and or ambiguous
Educational Qualification : 1 Bachelors Degree / Diploma in Engineering / Computer Science 2 Experience in providing voice based
15 years of full time education
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