Robo Art Embedded Solutions Pvt Ltd Looking for Technical Support Executive at Hyderabad, Telangana Full Time

RoboArt Embedded Solutions Pvt Ltd. is looking for Entry/mid-level, motivated, Service-oriented technical person who has device installation who will provide frontline technical support to our customers. The Support Engineer will take complete accountability for product installation, demonstration, Site visit, analysis and technical evaluation.

Providing timely assistance and technical guidance & demonstration of the product to customers. The candidate will resolve queries raised for our product and make the customer understand.

Experience in Intrusion alarm, Public address, fire, safety, IT, AV and building automation business.
The role is responsible for the basic level of site engineer, including installation of devices, cable laying, product testing, configuring and device testing activities within the project execution department. Working to support engineering execution team.

What do you do at RoboArt

Attend site visits, product demonstration, technical evaluation of the automation product

Resolve technical issues related to the product as reported by our customer’s & marketing staff.

Work independently with our customer’s technical teams on both pre-and post-sale technical issues.

Work independently to resolve complex technical problems, including escalations to product manager & engineers.

Develop best practices for delivering outstanding service, as well as participate in knowledge sharing through the creation of knowledge base articles.

Work as a technical resource with R&D product engineering to bridge complex issues.

Define, coordinate, and prioritize customer feedback and ideas into engineering requirements for future enhancements to the product. Work closely with R&D Product Management to implement enhancements.

Prepare accurate and technical evaluation formats after site visits

General:

· Having interpersonal skills.

· Being self-motivated.

· Being organized and proactive.

· Having high attention to details.

· Follow all company’s filed procedures and protocols

· Cooperate with the technical team and share information across the organization.

Required Candidate profile:

Desired Profile of the candidate:

· You should be: Graduate (Dip./BE/B.Tech/ in EEE/ECE)

· Should have basic communication skills & should have basic command over the English/Hindi/Telugu

· Should have working experience of 0-2 years in installation/ technician/filed Service Engineer /Technical Support Capacity.

· Candidates with security, CCTV, Access Control, IT hardware, Switching, Wi-Fi, Intrusion alarm system, PA system, & Fire system industry background will be required

· Should be a team member.

· Ability to multi-task.

· Should have basic computer skills, particularly, MS office and internet

· The Job is field-based and requires frequent travel.

Job Type: Full-time

Salary: ₹13,000.00 – ₹18,000.00 per month

Schedule:

Ability to commute/relocate:

• Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• Technical support: 1 year (Preferred)
• total work: 2 years (Preferred)

Language: