Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :10
Work Experience :4-6 years
Work location :Mumbai
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Troubleshoot and resolve issues related to App, Email, Contacts, Calendar and Carrier issues Monitoring, maintaining, supporting, solving and optimizing EMM solution while making suggestions to future needs Design and implement configuration, compliance and conditional access policies by working with security teams Managing APN certificates and devices via ABM and MDM integration for enrolled devices, setting up Android work profile
Technical Experience : Knowledge on Device/Profile Management, setting up device restrictions, WiFi/VPN/SCEP configurations Knowledge on SCEP and NDES certificates and connectors LOB Application Wrapping for iOS and Android managed applications Managing developer accounts and certificates for both iOS App store and Android Play Store Hands on experience on any migration project Basic knowledge in messaging and collaboration solutions like AD, Exchange and O365
Professional Attributes : Technical ability to perform job without constant supervision and being a team player Excellent Communication skills Flexible to work in shifts
Educational Qualification : Minimum Bachelor’s degree Relevant Vendor/Technology certifications preferred.
Additional Information : Maintain an orderly workflow
15 years of full time education
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