Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :10
Work Experience :4-6 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : A: Strong technical presentation and communication skills, both verbal and written B: Perform root-cause analysis of complex issues ranging from hardware, operating system, application, network, and information security platforms while working closely with a variety of infrastructure teams and business users to quickly arrive at inventive and long-term solutions C: Industry experience in design, development, customization, configuration, deployment of Saviynt Identity mgmt and Governance product
Technical Experience : A: Should have 2 to 3 years of Knowledge and experience on JavaScript Object Notation JSON, as well as the troubleshooting/building complex role request and approval management workflows, and associated governance functionality, is required B: Good to have Knowledge of the security/authorization model of popular enterprise and SaaS applications like SAP, Oracle EBS, Salesforce, Box, etc, C: Knowledge of Web Services REST/SOAP D: Exposure to Unix Shell scripting or Python, Splunk, and Cloud Security
Professional Attributes : A: Good verbal and written communication skills to connect with customers at varying levels of the organization B: Ability to operate independently and make decisions with little direct supervision
Educational Qualification : A: 15 years of full-time education
Additional Information : A: Cloud Securit
15 years of full time education
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