Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Pune
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 SLA validations 2 Incident and Service request management 3 Review the SLA/KPI met and have discussions with client
Technical Experience : Good knowledge on ITIL processes
Professional Attributes : Good communication skills
Educational Qualification : BE
15 years of full time education
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