Accenture | Let there be change
We embrace change to create 360-degree value
Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :8
Work Experience :8-10 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : A Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions. B Configure Workflows in the ServiceNow platform. C Resolving ad hoc challenges including break fix. Work with release and version upgrades.
Technical Experience : A- Good understanding of ServiceNow Development Platform including, but not limited to ITSM, Custom Development, ITOM Exposure on complete ITSM and ITIL support process especially in areas of Service Design, Service Transition and Service Operation. B Worked with 3rd party integrations using REST, SOAP. D Minimum 5 years experience supporting the administration, configuration development of the tool
Professional Attributes : A Excellent written and verbal communication skills. B Good analytical skills along with Project management and time-management skills. C Strong problem solving skills. D Teamwork and team building skills.
Educational Qualification : Bachelors Degree in Computer Science/IT/Engineering or related field
Additional Information : Mandatory : Ceritified ServiceNow ITSM Fundamentals Optional Ceritified ServiceNow ITOM / GRC, ITAM
15 years of full time education
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