Accenture Looking for ServiceNow IT Operations Management IT Service Management Coordinator at Bengaluru, Karnataka Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :IT Service Management Coordinator

Project Role Description :Deliver Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.

Management Level :10

Work Experience :4-6 years

Work location :Bengaluru

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : 1 – Ensure CIs are accurately registered 2 – Integration with Asset and CMDB module works fine 3 – Maintain, establish and enhance ServiceNow and/or any other discovery source 4 – Align ServiceNow discovery, data model and classification to Operation transition and CI control processes 5 – Carry out CI addition/Edit/update as far as possible using discovery or automated approach 6 – Understand, maintain and build interface with ServiceNow CMDB to other systems and dashboards

Technical Experience : 1 – Good knowledge on ITIL process 2 – Worked hands on with ServiceNow, especially Asset database and CMDB 3 – Knows and understands data model, data structure and working of different modules of ServiceNow 4 – Knowledge of Network CIs and Network infrastructure including WAN and Security devices 5 – Working knowledge of monitoring tools, Database management and reporting tools

Professional Attributes : 1 – Ability to remain calm and courteous in periods of stress 2 – Ability to work with broad range of experience levels 3 – Customer service skills and client focus

Educational Qualification : BE/BSc/B Tech or Technical degree or equivalent work experience preferred

Additional Information : Carry out daily, weekly, monthly and quarterly audit to ensure CMDB is accurate and up to date

15 years of full time education