Job Summary:
As part of Client TechnologyGlobal Assurance, the Regulatory Compliance and Core Assurance Production Support & Service Management team provides production L3 & L4 support for the R&C sub-service line application suite, infrastructure management, Transition Management services and project delivery support. A key part of this responsibility is to ensure that continuous service improvement is implemented into the team processes.
The Production Support Lead is responsible for delivering and supporting IT solutions to production. The role requires excellent organization skills knowledge of infrastructure and solution delivery. A technical knowledge of project management and implementation related stages, i.e. initiate, plan, execute, monitor and control and close software deployments is required. Proficiency in related processes such as build management, implementation planning, deployment readiness, Dev ops, and production support is also required. The role will be responsible for reviewing scripts prior to deployment into Production for accuracy.
This role will also be responsible for managing the client deployments along with the AMS team. Should have excellent communication skills and be able to manage the complex client environment deployments. This role will be primary contact between client and AMS Support team and also be responsible for working with the Assurance Finance team for client billing.
The role must have excellent stakeholder relationship management skills to successfully lead and manage project support and deployments teams to successful delivery of technical solutions to customers. Experience managing production deployments including issue, risk, resource, communication, stakeholder management is also helpful.
The role will also have responsibility for monitoring the infrastructure allocations to look for opportunities for cost reduction and reconciliation of the corresponding charges for the project. This will entail working with the Finance teams to ensure that server costs are properly allocated, and any issues are identified and resolved.
Essential Functions of the Job:
Analytical/Decision Making Responsibilities:
Knowledge and Skills Requirements:
Other Requirements:
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