Project Role :Program/Project Management Lead
Project Role Description :Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements.
Management Level :7
Work Experience :12-15 years
Work location :Hyderabad
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies
Technical Experience : 1 ITIL V3/ITIL V4 Foundation certification 2 Knowledge of the connecting processes like problem, change, event management 3 Hands on experience of MS Excel 4 Good knowledge on the Service Now IT
Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently
Additional Information : -Willing to work in 24/7 support
15 years of full time education
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