Project Role :Application Tech Support Practitioner
Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Management Level :11
Work Experience :2.5-4 years
Work location :Gurugram
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Hands on experience on CISCO IPT and CISCO contact center Hands on experience on routing and switching Hands on experience in SONUS gateway, veriant 360 Ability to handle NICE Ability to handle right fax Excellent communication skills
Technical Experience : Min 2yrs of experience Ability to handle P1/P2 with minimum or no supervision Flexible to learn new technology Any related certification would be an added advantage Open to work in 24X7 environment
Professional Attributes : Good Communication Skills Good Interpersonal Skills
Educational Qualification : As per Accenture standard
15 years of full time education
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