Project Role :Infra Tech Support Practitioner
Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Management Level :8
Work Experience :8-10 years
Work location :Bengaluru
Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Liaising with the customer technical representatives Provide recommendations to client on deployment of new features Implement the changes as applicable, test the changes and handover to customer Troubleshoot technical issue Participate in problem management reporting, resolution and documentation in ticketing system Work with teams, vendors and consultants to determine strategy for complex system changes, upgrades and implementations Develop configuration and procedural documentation
Technical Experience : Solaris Admin Experience in AIX Ver 61, 71, 72 Installation, Configuration System administration Deep understanding of AIX Server Support, designing, troubleshooting and storage implementation Excellent Knowledge and expertise of OS clustering, partitioning and virtualization VIOS, PowerHA Demonstrated Experience in handling day-to-day AIX operating system installation, migration and break-fix support Knowledge of SAN S/W and storage administration and integration with operating systems
Professional Attributes : – Good verbal and written communication skills to connect with customers at varying levels of the organization – Ability to operate independently and make decisions with little direct supervision – Flexible to work in 24/7 shift
Educational Qualification : 1 Bachelors degree 2 ITIL V3/V4 Foundation certified 3 Unix AIX or Solaris certified
15 years of full time education
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