Accenture Looking for Work Load Automation Architecture and Design Application Tech Support Practitioner at Gurgaon, Haryana Full Time

About Accenture: Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song-all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com

Project Role :Application Tech Support Practitioner

Project Role Description :Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Management Level :11

Work Experience :2.5-4 years

Work location :Gurugram

Must Have Skills :Good To Have Skills :Job Requirements :
Key Responsibilities : Respond to user/client escalations and engage functional escalation and Management escalation as required Manage requests incidents on ITSM tool Implement the changes as applicable, test the changes and handover to customer Manage the incidents, infra structure changes Required for easy transition into role and join on-call group which is high priority Work as a support lead and follow ITIL processes Works with the teams on upcoming features to identify risks and dependencies

Technical Experience : Good knowledge on Control M Scheduling and administration -Candidate should have knowledge Control-M migration Added advantage This includes installing, upgrading, configuring, maintaining and controlling the Information Assurance IA posture of the Control M infrastructure

Professional Attributes : -Good communiction skill, Leadership skills, team handling skills, analytical skills and good presentation skills and ability to work independently

Additional Information : -Willing to work in 24/7 support rotational shifts

15 years of full time education