Ace Skill Development Pvt Ltd. Looking for Technical Helpdesk Engineer at Chennai, Tamil Nadu Full Time

Dear Candidate,

Greetings from AcePro, Chennai. We are Hiring for Technical Support Executive – Helpdesk Engineer

Kindly find the below details job description and do revert me back with your update CV & details.

Role: Technical Support Executive – Helpdesk Engineer

Experience: 2 – 5 Years

Shift: Rotational Shift

Job Description:

The position of Helpdesk Engineer is established to provide L1 Technical Support to end customers in the areas like Office 365, MS Teams, Windows, Azure Cloud, Active Directory, Hardware, LAN, VDI Applications.

Roles and Responsibilities:

* Be the first point of contact for all IT & Technical queries.

* Troubleshoot system and network problems and diagnose and solve hardware/software faults.

* Should be using network connectivity testing tools and identify issues.

* Repair a fault or set up a system following diagrams and written instructions.

* Support the rollout of new computer applications.

* Respond to service incidents within the times specified in any Service Level Agreement (SLA).

* Provide technical support on O365 based applications and Portal administration.

* Provide telephone, e-mail and remote support to all IT users, solving their problems and providing procedural documentation as required.

* Use remote support tools to manage remote systems and desktops.

* Maintain the IT Service Desk system, logging all incidents and requests, their acknowledgements and their resolutions and ensuring that all support tickets are handled effectively and expeditiously.

* Set up new users’ accounts and profiles and deal with password issues.

* Work assiduously on a task until completion (or referral to third parties, where appropriate).

* Prioritize and manage many open cases at one time.

* Identify and correct or advise, on operational issues with end users’ computer systems.

* Provide basic software training and advice to end-users.

* Establish and maintain good working relationships with, colleagues, end-users and other professionals (e.g., suppliers and software developers).

* Perform all duties and responsibilities in line with current security procedures.

* Work flexibly – recognizing that many duties require to be undertaken outside normal working hours to minimize disruption to end-users.

* Carry out any other reasonable request within the capability of the job

* Other duties as assigned

Qualifications: Required Education and Experience

* Bachelor’s degree in computer sciences, Technology, degree, or relevant experience

* Microsoft Operating Systems 2012R2 to 2019, Windows 10, Windows 11 and Microsoft Office 365

* Symantec Endpoint Protection, Defender Antivirus

* Knowledge or Experience on Remote Desktop Technologies like Work spot, Citrix

COMPETENCIES:

1. Technical Capacity

2. Ethical Conduct

3. Communication Proficiency

4. Personal Effectiveness/Credibility

Thanks & Regards

P.Suganya

HR Recruiter

Mobile : 9840939395

Job Type: Full-time

Schedule:

Speak with the employer
+91 9840939395