ACEDATA.COM Looking for IT Service Delivery Executive at Mumbai, Maharashtra Full Time

To effectively manage clients within a technical services company, facilitating their requests for change, service issues, managing domain, reporting and strengthening the client relationship through the delivery of great service. Service Delivery Managers will be the key account contacts for day to day management of our clients; they will work with the client to provide a consistently high level of service delivery across all areas of business interaction.

Customer Service Management+C16:G23 Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Be accountable for the quality of Service and performance; ensuring future demand from
growth and projects is understood and factored into capacity plans for all associated
systems To Ensure Customer queries and issues are handled promptly and with 100% adherence to company norms on process & compliance. To Maintain hygiene and high availability of system by performing the defined regular recovery drills and other SOP’s. To Monitor & ensure completion of the routine backups & recoveries allocated or scheduled in each shift.
To Drive internal and third party service review meetings covering performance, service improvements, quality and processes Advance Troubleshooting Support Diagnose, solve and provide root cause analysis for hardware and network related issues 24×7 escalation support To Act as an escalation point for issues reported into the TOC/Technical Teams. Performance & Quality

Job Type: Regular / Permanent

Salary: ₹25,000.00 – ₹65,118.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Flexible shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Quarterly bonus

COVID-19 considerations:
yes

Education:

Experience:

• IT service management: 3 years (Preferred)

Speak with the employer
+91 9886361436