Acme Services Looking for EMR Technical Support at Mumbai, Maharashtra Full Time

Roles and Responsibilities

Role Responsibilities:
Respond to the physician issues and queries regarding the software workflow (this may

include, but are not limited to, workflow issues, application errors, user access, etc.)

Receive, analyze, and process the requests submitted via e-mail, Cases, and voice mails,

inbound calls.

Track, add the appropriate comments to, and close or escalate the tickets and related

issues in a timely manner

Proactively manage the incident situations

Drive resolution of the support issues, incidents, and problems

Understand the latest configurations and changes of Prognocis

Participate in the development of knowledge management and training content

Participate in change management processes and provide information on issues and

workflows encountered by the service desk or received from client

Qualifications Requirements:
Experienced in EMR Background includes workflows and functionality. Not limited to

any particular modules or workflow

Clinical care delivery experience Implementation and Support

Good Communication and Team player

Demonstrates a service philosophy in all interactions with clinicians and colleagues

Experience in analyzing quantitative and qualitative data

Experience in one or more of the EMR Application

Preferences

Experience in EMR system integration with other clinical systems

Role:Software Development – Other

Salary: Not Disclosed by Recruiter

Industry:Hardware & Networking

Functional Area:Engineering – Software & QA

Role Category:Software Development

Employment Type:Full Time, Permanent

Key Skills

Change ManagementKnowledge ManagementTechnical SupportService DeskInbound CallsSystem Integration

Education

UG:Any Graduate

Company Profile

ACME SERVICES PRIVATE LIMITED

We are hiring

Company Info

Contact Company:ACME SERVICES PRIVATE LIMITED