ACT Fibernet is Hiring Experienced Field Network Engineers for Ahmedabad Location.
1. Complete Field Work. (Broadband Installation & Fault Repair process) 2. Candidate would be travelling to customers place to rectify the faults & Installation in Network. (From Customer Switch box to end connection of customers place)
Most Expected issues in network would be:
1. Service issue due to Fiber Cut
2. Service issue due to improper Router Configuration
3. Crimping Issues
4. He should meet the daily targets given by the team leader.
5. Fiber splicing is involved 6.Take proactive actions to reduce customer complaints from Chronic CX elements and should ensure this by rectifying the fiber connectivity, reduce fault/cut proneness and by ensuring quality of execution.
Roles & Responsibilities:
1. Assume overall responsibility for ensuring 99.99% Customer Uptime 2. Ensure that the switches in the network are maintained as per norms 3. Ensure support for timely connectivity for all the cross functional teams 4. Maintain the network database and submit the required report to the reporting manager on regular intervals 5. Attend customer complaints on field and give quality resolution within the TAT 6. Provide timely resolution of technical complaints through analysis/ trouble shooting 7. Monitor NMS through relevant application and take appropriate action based on the events 8. Analyze repeat complaints and ensure implementation of corrective measures through escalations if required 9. 100% compliance on safety and cardinal rules 10. Responsible for process adherence 11. Provide structured feedback to management to provide permanent solutions to improve service level
Eligible Criteria:
1) Should have min 1 – 6 year relevant experience in Field Network Engineer role (Broadband)
2) Experience in Fiber Splicing & Crimping is must
3) Skill Set Basic Understanding of networking / willing to work on field
4) Responsibility Wi-Fi Router configuration/Switch configuration / Splicing / OTDR handling / Cable pulling ( On Field Job)
5) 6 days working and 1 Week Off will be provided on a weekday
6) Age – Below 35
7) Immediate joiners or Maximum 15 days’ notice period are preferred
8) Please make sure that you have all the below documents in place to attend the interview.
Pan Card
Aadhar Card
Driving License
X Certificate
XII Certificate
Graduation Certificate – UG/PG/Diploma/ITI
Current company offer letter
Last 3 months payslip
Relieving letter (Applicable if relieved already)
Role:Technical Support – Voice / Blended Salary: 2,25,000 – 3,50,000 P.A. Industry:Telecom / ISP Functional Area:Customer Success, Service & Operations Role Category:Voice / Blended Employment Type:Full Time, Permanent
Key Skills
isp engineerswitch installationfault rectificationBB installation engineercable layingrouter installationfiber splicingbroadband servicesOTDRnetwork field engineerbroadband engineertroubleshootingcrimpingmodemrouter configuration
Education UG:Any Graduate PG:Post Graduation Not Required Doctorate:Doctorate Not Required
Company Profile
Atria Convergence Technologies Ltd
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education, Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes: • Fibernet (Internet over Fiber Optics) • Digital TV HDTV We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country. Mr. Sunder Raju Founder : ACT (Atria Convergence Technologies Ltd.) Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail.
Company Info
X
Contact Company:Atria Convergence Technologies Ltd Website:http://jobs.actcorp.in
Job Detail
Job Id
JD2143215
Industry
Not mentioned
Total Positions
1
Job Type:
Full Time
Salary:
Not mentioned
Employment Status
Permanent
Job Location
Ahmedabad, Gujarat, India
Education
Not mentioned
Experience
Year
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