ADCI HYD 20 SEZ Looking for IT Support Eng I (ONS), IT Services at Hyderabad, Telangana Full Time

1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience

2+ years of troubleshooting in a multi-user high availability environment experience

2+ years of PC repair, troubleshooting, deployment and liquidation experience

1+ years of IT client, server, and network service delivery experience

2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience

2+ years of corporate setting Windows, Mac or Linux Operating systems support experience

High school or equivalent diploma

Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We’re looking for people who strive to “Work Hard. Have Fun. Make History.”

Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Offices in the National Capital Region, India. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer II excels in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines.

About The Role

As an IT Support Engineer I, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts.

Responsibilities include, but are not limited to

Troubleshoot difficult IT problems without SOPs

Plan and coordinate CMs and CM templates.

Collaborate with internal teams or vendors to execute projects.

Lead continuous improvement efforts.

Audit the quality of work performed and provide constructive feedback when necessary.

Automate manual tasks; create/improve small tools that help make team operations more efficient.

Be the first point of escalation.

Participate in hiring, training and development of others.

Handling senior management business users.

Lead and deliver projects.

4+ years of IT client, server, and network service delivery experience

4+ years of corporate setting Windows, Mac or Linux Operating systems support experience

4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience