Aditi Consulting India Staffing Looking for Engineering and IT Support – Support Engineer 2 at Hyderabad, Telangana Full Time

JOB DESCRIPTION

VIP Customer support Engineer

Overview:
M365 Defender is one of the fastest growing businesses across Microsoft and Microsoft Defender for Endpoint (MDE) is a key component of the M365 offering. MDE is a platform designed to help enterprise networks prevent, detect, investigate, and respond to advanced threats. With thousands of customers already on the service, MDE will quickly become one of the leading services at Microsoft.

Customers and Partners are betting on the cloud and expecting MDE to deliver an unparalleled experience on the service. Support is a vital component of the service and needs to be recognized as a signature experience. We are transforming MDE Support with a modern in-product experience, simplified path for help, and the operating model for services across the company to follow. Support is now an engineering pillar and treated as a first class experience. If you have passion for Customers and Partners, hunger for groundbreaking change, and demonstrated capability to manage at scale – bring your talent to the Defender for Endpoint Service Engineering.

Job qualifications:
Mandatory Qualifications:
Passion for customers

Demonstrated experience in Client Side Support and Hardware/OS troubleshooting skills

Experience with multiple OS platforms including Windows, Mac and Linux.

Understanding of cyber security products and concepts.

Experience in a Security Operations Center role preferred.

Ability to deal with the ambiguity associated with working in a fast paced and changing environment

Excellent communication skills and ability to collaborate in a multi-disciplinary team consisting of Software Engineers, Program Managers, Security Researchers, and Data Scientists

Sound problem resolution, judgment, negotiating and decision making skills

3+ years’ experience leading supportability and troubleshooting the availability of applications, properties, systems, networks, and servers for high availability enterprise systems