Aditya Birla Group Looking for Lead IT Applications – CRM & SAP SD at Maharashtra Full Time

Updated: November 10, 2022

Location: Maharashtra, India

Organization: Birla Carbon

Job Description:
Job Purpose:
Lead – Applications ( CRM and SAP SD) will define /drive excellence in Salesforce CRM platform used by the Birla carbon. Being part of commercial excellence team, this role will drive the adoption and usage of CRM. Create roadmap and Implement industry standard practices in salesforce. Drive and deliver delightful customer experience. Lead and manage the SAP SD

Job Context:
CRM lead will own the salesforce/CRM platform meeting the expectations of the timely delivery, support to the Business users.

Provide strategic guidance and support to enhance the Business outcomes.

Increase the adoption by providing the seamless support.

Maintain and manage the support teams

Single point of contact for all the CRM needs.

Establish strong working relationships across the business, specifically Sales Marketing

Educate users in system functionality and provide thought leadership and direction in pursuit of best fit IT solutions for the IT function

Ensure recommended and existing solutions are in line with business strategy and support identification of alternate strategies,

Responsible for solving complex problems and design, test and implement solutions for SAP, SFDC and other applications relevant to Commercial Business.

Participate in process improvement activities

Lead development, testing and production support to the business

Liaise with support partner for problem resolution and process/procedural improvements

Assess impact of new requirements on an existing suite of applications

Communicate verbally and in writing across all levels of the organization

Key Accountability:
Accountability

Supporting Actions/ Tasks

Develop strategy to improve. Operational Stability and Excellence within salesforce and SAP SD support system. End user education and training needs

Work with respective teams and develop and revive the service excellence but collaborating with right stake holders

Lead and drive new initiatives in Salesforce

Implement industry standard practices in salesforce. Collaborate with Salesforce success team to bring best in class salesforce functional to increase Business excellence

Ensure delivered projects are sustained; and adopted. Govern, measure and continuously improve. Operational efficiency and business value realization

Work internally and with vendor partners to establish YoY improvement in IT operations and business value realization of implemented technologies; Ensure service uptime, change management and service delivery from outsourced partners

Qualifications:
Bachelor Of Engineering

Minimum Experience Level:
10-15 Years

Report to:
General Manager