Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
CTI Support Engineer will be responsible for all technical aspects of maintaining and supporting Adobe’s CTI (computer telephony integration) environment on Genesys. This includes complete suite of Genesys Applications like Framework, GVP, Routing, Outbound, SIP, WFM, Reporting, NICE, VHT, IWS/GWS.
This position will also be required to assist with high level troubleshooting as well as coordinating and cooperating with team members on projects and daily activities globally. Must be a self-motivated, be able to work both independently and in a team environment.
The right candidate will also be involved in supporting and rolling out new technologies and enhance existing system to improve customer experience. The platform can be SIP, TDM or multichannel on both Windows and Linux platform.
Responsibilities:
Experience:
4+ years of hand on experience in supporting customers preferably on Genesys solution with the following skill set but not limited to.
Skills Required:
fundamentals.
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