AGS International Looking for Executive IT Support at Thane, Maharashtra Full Time

About the Role
-The Incumbent will be responsible for day to day IT operations, maintaining uptime of IT
infrastructure.
-The person will report to the User Group Manager.
-The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external
stakeholders.

Job Responsibilities:

• Should be able to troubleshoot laptops, desktops, chromebook, firewall, router, printer etc

(Knowledge of Windows and Chrome OS is a must)

• Troubleshooting problems related to PC, Printers/Scanner, Local Area Network, Mail Configuration, Data Migration etc.
• Acts as a focal point for all IT related needs & queries for the branches.
• Good knowledge of video conferencing, Hangout meet, google drive etc.
• Resolving queries as and when required by providing assistance as per defined SLAs
• Service level agreement, vendor management, incident management, problem management and asset management.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Shall be flexible to report / work and handle multiple offices in Mumbai.
• Providing assistance on Windows Power Shell, setting up Network Printer/Scanner, Data Recovery, Local Lan Setup (Punching IO, Crimping Cat6 Cables along with Wall Mounted Rack fitting & Dressing, Updating knowledge on Tech-News daily, R&D for any New Issues/Problems.
• To work on ad-hoc projects as per the business requirements.

Key Result Areas:

• Ticket Resolution as per defined SLAs
• Service level agreement
• Vendor management
• Timely Incident & Asset management

Competencies (Skills essential to the role):

• Ability to do root cause analysis and propose solutions
• Problem solving
• Accountable and responsible
• Flexible

Educational Qualification / Other Requirement:

• Graduate
• Work Experience: Minimum 2 years required.
• Knowledge of Google Suite, Windows & Chrome OS (Mandatory)

• Salary upto 4 LPA*
• Location: Thane*

Job Type: Full-time

Salary: Up to ₹400,000.00 per year

Schedule:

Application Question(s):

• Do you have minimum 2 years of experience in IT Support?

Education:

Experience:

• IT support: 2 years (Required)
• Operating systems: 2 years (Required)
• Google Suite, Windows & Chrome OS: 2 years (Required)

Speak with the employer
+91 8291228917