Technical Skills:
Excellent communication.
Basic networking.
Experience in windows troubleshooting, configuration & upgradation.
Installation, upgradation of Operating Systems.
Configuring Email – MS Outlook.
Installing and update the desktops and Laptops.
Troubleshooting on Various Desktop related problems.
Troubleshooting LAN issues, coordinating with Internet service providers for Internet related issues.
Coordinated with vendors for hardware replacement and warranty related issues.
Ticket tools, Routing and switching knowledge.
Good knowledge on DNS, DHCP, VPN & SLA.
Any graduate.
Customer service oriented.
Strong written and verbal and troubleshooting skills.
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