Ahana Systems and Solutions Looking for Technical support Engineer at Mysore, Karnataka Full Time

Technical Skills:
Should have L2 Skills

Interact with Users on hardware related issues

Leading the team and responsible enough to handle approximately 250 – 300 employee’s issues.

Coordinate with the backend team at Bangalore.

Excellent verbal & written communication skills.

Exposure to Office 365, Windows, Basic Networking (Local LAN, Wi-Fi).

Job Description:
We are looking to hire a skilled technical support engineer to assist our clients with all IT and technical related issues. You will be required to respond to report tickets and assist clients via on-site. This may include installing hardware and software systems, diagnosing networking issues, installing upgrades, and resolving IT issues.

Support engineer should have in-depth knowledge of IT systems, high-level communication skills, and the ability to work independently and provides valuable IT assistance and support

while maintaining strong customer relations.

Responsibilities:
Install and configure operating systems.

Monitor and maintain computer networks.

Diagnosing and troubleshooting hardware, networking, and software issues.

Keep track of users’ system issues until they are resolved by adhering to the agreed timelines.

Follow standard procedures of their organizations to resolve issues by escalating them to the relevant internal departments, if any.

Ability to troubleshoot complex software and hardware issues.

Document technical knowledge in the knowledge database, maintain procedural documents and reports.

Excellent communication skills.

Good to have Skills:
Basic Knowledge / experience in any one cloud technology’s

Basic Knowledge / experience in Linux platforms

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