Graduate/Diploma in IT HW/SW, Certificate course in IT
Principal Accountabilities
IT Admin are responsible for the installation, operation, and maintenance of computer systems and other technologies, such as communication systems. An IT admin’s duties include configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment, and providing daily support for computer network users. Admins may work at a help desk, answering calls and e-mails regarding the computer network or communication systems. They may also be responsible for writing reports, tracking inventory, evaluating new technologies, negotiating contracts with vendors, and developing contingency plans in case of network failure.
This position is accountable for the following roles and responsibilities:
Skills
Topic Details
IT Now Ticket creation – Incident, Request
User awareness on IT now – hotline number, chat, self service
How to find KBs on IT now
Service Now Technical teams
Process – Incident creation, assignment to other teams
Meetings Arrange meeting in outlook – skype , teams addin – kb , outlook disconnected
Different joining options
Machine builds Installation process
Arrange setup for devices
Failure in runnning- Contact Pooja/Mahesh
Microsoft O365 Outlook, skype, Teams, office applications, MS Edge
Printer Printer issues
Printer Queue and service
Software Centre Applications
Updates
Network testing Ping, AP applications testing , citrix- web , speed test
Req No.
40283BR
Employment Status
Fixed Term (direct AP employee) – Full Time
Organization
Corporate
Business Sector / Division
Corporate Communications Admin
Region
Europe
Country
India
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