Airtel Africa Looking for Head of IT Operations at Gurugram, Haryana, India Full Time

Company Description

Airtel Africa is a leading provider of telecommunications and mobile money services with a presence in 14 countries in Africa. They offer an integrated suite of telecommunications solutions, including mobile voice and data services, as well as mobile money services both nationally and internationally. Customer experience is streamlined to provide a simple and intuitive experience to all subscribers.

Role Description

This is a full-time, on-site role located in Gurugram for the Head of IT Operations at Airtel Africa. The Head of IT Operations will be responsible for directing and coordinating the operations of the IT department, including the technical support and infrastructure teams. They will also be responsible for developing and implementing policies and procedures to ensure the efficient and effective performance of IT systems, and for managing the budget and resources for IT.

Qualifications

• Degree in Computer Science, Information Systems, or related field. Masters preferred.
• Minimum of 18 years of experience in IT Operations, in a mid to large-sized organization.
• Expertise in IT Infrastructure, Network Security, Cloud Computing, Virtualization, and Disaster Recovery.
• Proven experience in aligning the IT strategy with the business strategy.
• Strong understanding of project management methodologies like Agile
• Proven experience in managing budgets, resources, and vendor relationships.
• Effective leadership skills with experience managing a team at scale
• Excellent communication skills, both written and verbal, with the ability to communicate complex technical concepts to both technical and non-technical stakeholders.

Key Deliverables by Job Holder

• 24×7 Central NOC and 1st line support

• Resp for Operations – Flight Control across enterprise

• Monitoring

• Identifying trends

• Directing GSM, AM and Labs on Prod issues

• Constant tweaking to the Operating model for running Operations (HQ functions, Vendors and OpCo smoothly