• Assess infrastructure on a regular basis to ensure it continues to meet necessary demands
• Manage daily operations of the IT department
• Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve customer satisfaction
• Coordinate the needs of in-house IT experts and remote employees, vendors and contractors
• Protect customer data from outside infiltration through encryption, secure data storage and other necessary means
• Assist with the installation of new hardware and software and help train employees on its use
• Manage and oversee departmental quotas
• Offer suggestions for possible upgrades and changes within the IT department
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