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Systems Analyst
Algo-app Digital Private Limited Hiring For Customer Success- Business Analyst at Bengaluru , Bangalore Full Time
Job Description
Customer Success- Business Analyst
Location : Bangalore
No of Opening : 2
Budget : 14 LPA
Year of experience: 2-4
Communication skills should be excellent
key skills
Account Management Analytical Skills Market Research Cross-functional Collaborations Team Management Business Communication Client Services Product Training Strategic Product Initiatives Requirement gathering and GAP analysis Customer Retention Peopl
Overview of the Job Profile
Business Analyst – Customer Success will play a key role in driving Customer Success by
nurturing customers in our rapidly growing business
Business Analyst – Customer Success will play a key role in driving Customer Success by
nurturing customers in our rapidly growing business
Responsibilities
Own Customer Life Cycle & Account Management from Sales Handover, Oversee & Ensure
smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of
Trust & Transparency
Onboard customers with Integration support and drive adoption of the product
Represent the voice of the customer and influence the product development roadmap
Empathise with every aspect of the customer experience, putting customer’s needs first
Rely heavily on data and analytics to identify customers at risk and engage proactively to
mitigate churn risk
Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and
to establish new capability
Become a product expert on our company and how our platform can be used to improve
security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and
GDPR).
Own Customer Life Cycle & Account Management from Sales Handover, Oversee & Ensure
smooth on-boarding, Consistent Engagement with(MBRs and QBRs) building a Relationship of
Trust & Transparency
Onboard customers with Integration support and drive adoption of the product
Represent the voice of the customer and influence the product development roadmap
Empathise with every aspect of the customer experience, putting customer’s needs first
Rely heavily on data and analytics to identify customers at risk and engage proactively to
mitigate churn risk
Track programs to move towards Perfect 10 (10 on a scale of 10 in customer satisfaction) and
to establish new capability
Become a product expert on our company and how our platform can be used to improve
security posture through our standard offerings (SOC2, ISO27001, PCI DSS, HIPAA, CCPA and
GDPR).
Requirements
Have 2-4 years of experience in Customer Success or Account Management at a SaaS
company
Have experience in the cybersecurity or compliance industry
Have clear and thoughtful communication skills, with a strong critical thinking ability
Problem-solving ability and customer-centric outlook
Be comfortable with talking through technical concepts with a technical audience
Have a keen ability to multitask
Have an outstanding work ethic and know when/how to ask for help when you need it
Have 2-4 years of experience in Customer Success or Account Management at a SaaS
company
Have experience in the cybersecurity or compliance industry
Have clear and thoughtful communication skills, with a strong critical thinking ability
Problem-solving ability and customer-centric outlook
Be comfortable with talking through technical concepts with a technical audience
Have a keen ability to multitask
Have an outstanding work ethic and know when/how to ask for help when you need it
Why should this job excite you
Opportunity to make an early impact on one of the most promising, high-growth SaaS startups
in India
A high-performing action-oriented team
Immense exposure to the founders and the leadership
Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas
The competitive compensation package, benefits, and employee-friendly work culture
Opportunity to make an early impact on one of the most promising, high-growth SaaS startups
in India
A high-performing action-oriented team
Immense exposure to the founders and the leadership
Opportunity to shape the future of B2B SaaS Customer Success with YOUR innovative ideas
The competitive compensation package, benefits, and employee-friendly work culture
