Aliter Business Solution Looking for Technical Support Associate at Ahmedabad, Gujarat Full Time

Job Description for Support Executive for Evolve / QAD

Job brief

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software problems and help our customers.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. If you’re naturally a helper, enjoy assisting people with computer issues and can explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customer’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

• Research and identify solutions to software issues.
• Resolving customer problems using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues.
• Diagnose and troubleshoot technical issues and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone/Meeting, email, or chat, until they’ve solved a technical issue.
• Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Ensure all issues are properly logged.
• Prioritize and manage several open issues at one time.
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
• Prepare accurate and timely reports.
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients.

Requirements and skills

• Proven work experience as a Technical Support Engineer, ERP Support, IT Help Desk Technician, or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Basic Database knowledge MSSQL/MongoDB
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science, or relevant field
• Additional certification in similar technologies is a plus.

Job Type: Full-time

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Flexible schedule
• Health insurance

Day range:

Shift:

Ability to commute/relocate:

• Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

• total work: 1 year (Preferred)