Job Title: Technical Support Specialist
Location: Indore, Madhya Pradesh
Job Type: Full-time
Job Description:
We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and resolving hardware, software, and network issues for our customers. You will serve as the first point of contact, delivering exceptional support and ensuring customer satisfaction.
Responsibilities:
Respond to customer inquiries and technical issues through various channels such as phone, email, and chat.
Diagnose and troubleshoot hardware, software, and network problems reported by customers.
Provide step-by-step guidance and training to customers on how to use our products effectively.
Collaborate with cross-functional teams to resolve complex technical issues and escalate when necessary.
Stay updated on product knowledge, industry trends, and technological advancements.
Maintain a positive and customer-centric attitude while managing multiple priorities.
Requirements:
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Proven experience in technical support or a similar customer-facing role.
Strong knowledge of hardware, software, and networking concepts.
Proficient in diagnosing and troubleshooting technical issues.
Excellent communication skills, both verbal and written.
Ability to explain technical concepts to non-technical users effectively.
Familiarity with ticketing systems and customer relationship management (CRM) tools.
Ability to work independently and collaboratively in a team environment.
Exceptional problem-solving and analytical skills.
Strong organizational skills and ability to prioritize tasks effectively.
Job Type: Full-time
Salary: ₹8,000.00 – ₹10,000.00 per month
Shift:
Ability to commute/relocate:
Education:
Experience:
Language:
Work Location: One location
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