DESCRIPTION
Job summary
We’re building an entirely new retail experience with no lines and no checkout. Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When a customer is done shopping, they just walk out! Shortly after, their credit card is charged for their purchases and a receipt is sent.
Our approach to problems is entrepreneurial. You will be challenged to invent, create and solve challenging problems as well as wear many hats and collaborate in an environment that’s more startup than big company. You will need a strong ability to troubleshoot hardware, software, and network issues.
As a Support Engineer, you seek resolution to problems and mitigate risk, always ensuring a Customer Obsessed experience has occurred. You will be working on services with a direct impact on the customer experience. If you are excited about the opportunity to learn and work on distributed systems, enjoy trouble shooting and solving complex problems, consider the opportunities to work with Amazon JWO team.
You will help solve a variety of challenges and offer your expertise in growing the knowledge of your peers via team collaboration. We consistently whiteboard so be comfortable writing and supporting your ideas on the team board. You will play an active role in defining the support processes for technologies in partnership with other technology leaders within and possibly outside the team. You should be comfortable with a level of ambiguity that’s higher than most projects and relish the idea of solving big challenges. You will also mentor other engineers in your area of expertise. Along the way, we guarantee that you’ll work hard, have fun and impact many customers!
Amazon is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation
BASIC QUALIFICATIONS
. BS/MS in Computer Science/Engineering or related disciplines
. 1+ years of experience in development/network systems/infrastructure/Production Support
. Knowledge of the UNIX/Linux operating system
. Scripting knowledge in one or more of Shell, Ruby, Perl, Python
. Strong debugging/troubleshooting skills
. Excellent verbal & written communication skills
. Strong understanding of support processes – handling tickets, monitoring, processes and metrics
. Ability to solve complex problems independently.
. Strong as an individual contributor creating and managing standard operating procedures and internal processes
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