Job Responsibilities:
Act as a link between the company and the client.
Oversee and handle the complete end-to-end client support process.
Communicate and coordinate with Product Development and Project Management Teams.
Acquaint with the significant and complete knowledge of the projects running to fine tune user experience.
Engaging actively with clients and handling client escalated issues post installation or implementation of their product needs.
Provide technical expertise to clients in order to understand and resolve their issues.
Addressing and acknowledging the clients’ queries with prompt replies.
Keeping track of and reporting on project progress.
Supporting the coordination and management of projects.
Completing the documentation for the processes with respect to various projects.
Performance of Root Cause Analysis to find out the causes for the issue arising so that preventive actions can be taken.
Suggest timely, effective potential solutions for the deviations or issues occurring.
Taking active interest in suggesting necessary changes in product development.
Holding complete accountability and ownership for end-to-end user experience and complete focus on client satisfaction.
Skills Required:
Project Execution, Project Administration, Project Monitoring, Project Management, Project Documentation, Requirement Gathering, Project Control, Project Coordination, Project Planning, Delivery Management, Project Scheduling, Business Analysis.
Eligibility:
The following are the important eligibility requirements for this Job:
B. Tech in Computer Science or IT or equivalent degree would be preferred.
Fluent in Verbal and Written English.
Must have a laptop or desktop to work.
Experience of 3-5 years into Project management or Project handling.
Responsibilities Network Infrastructure Management: Oversee installs, configuration, upgrades, administration, monitoring, maintenance, and security of the Network Infrastructure in the South...
Apply For This JobBD Electronics Ltd. Is an international distributor of electronic components, based in Malta. We provide obsolete technology products globally to...
Apply For This JobHIRING FOR IT TRAINER/COMPUTER TEACHER FOR PANCHKULA ( HR). THE CANDIDATE SHOULD BE STRICTLY FROM PANCHKULA, CHANDIGARH OR MOHALI (LOCALISED)....
Apply For This JobPosition– Assistant Manager – Talent Acquisition ( Digital ) Location– Gurgaon Experience– 5-10 year Industry– IT Must have experience in...
Apply For This Jobchanging operational and environmental requirements. Such changes will be incorporated in the job description on annual basis Job Description –...
Apply For This JobJob Description: Responsible to provide on-site or remote technical assistance including the setting up of computer hardware systems, installing &...
Apply For This Job