Ammeraal Beltech Looking for IT Infrastructure Operation Leader at Ghaziabad, Uttar Pradesh, India Full Time

The Role

The IT Operation Lead will manage the end to end of service desk operations across AMMEGA. will work to integrate different service desks into single global service desk in single tool and standardize procedure, process and creation of SOPs. This role will also manage end to end of infrastructure and network service delivery coordinating with various external and internal owners .

Accountabilities

• Manage the delivery of high-quality service & support for Production Infrastructure and applications Support
• Ensure to setup & manage process, procedures and SOP for the Infrastructure & service desk operations
• End to end operational focus – Application, Infrastructure Support, Operational Costs & Productivity, Utilization, Quality, Incident, and Problem & Service Level Management
• Manage the network(Global WAN and Local Network) and security recurring services and support through third party
• Work with Transformation Project teams to bring the operations in-line with the target state operating model
• Manage various third parties end to end part of the scope of support.
• Tool consolidation & re-engineering to fit the operating model and/or company strategy
• Diagnose and formulate remediation plan arising from critical production issues
• People development and coaching, high performance leadership and motivation
• Support selection of new team members and education according to agreed plan
• Define and track SLA, KPI and various matrices in delivering the service desk
• Technical leadership, create and manage infrastructure plan and standards according to IT strategic plan and roadmap

Shared Accountabilities

• Hosting services management, Global WAN network, support transformation projects

Requirements

• Bachelor degree in Technology or Computer Science
• Minimum 8 years of relevant IT experience
• 3 years of managing IT Infra operation and service delivery of end to end of service desk operations
• Provide technical leadership, best practices, research and support, mentoring, and coaching for all staff
• Possess high level and/or in-depth IT technical skills on overall IT infrastructure, O365, AD, Microsoft applications, cloud technology, applications server, storage, network, security, voice, server virtualization and business continuity and disaster recovery

About Us

AMMEGA
is a global company located in 40 countries.

We value our employees, customers, entrepreneurship and we act in an agile and responsible way. Our mission and continuous improvement culture is the foundation for a strong and sustainable businesses appreciated by our customers. The Ammega Group’s businesses provide advanced and high-quality belting solutions for 20 different industries including global logistics, food production, fitness equipment, household appliances and energy production.

Organization

We belong to a global network of over 6000 employees of Ammega Group. Our employees, being a part of a high-performance organization, develop their careers in a global environment, participate in diverse teams and take advantage of our worldwide expertise in conveyor belting, power transmission, fluid power and business services. AMMEGA’s sustainable business approach ensures our teams operate within a safe and stable work environment, with high respect for their professional development and well-being.