Ampler Technologies Private Limited Hiring For Urgent Requirement for L1 Engineer/Network Engineer-2 positions at Bengaluru / Bangalore ,  Full Time

Role : Hardware and Networks – Other
Industry Type: Hardware & Networking
Functional Area: Engineering – Hardware & Networks
Employment Type: Full Time, Permanent
Role Category: Hardware and Networks – Other

Position : L1 Engineer/Network Engineer
Experience : 1 – 3
Package: 200000 – 350000
Position : 2
Location : Hyderabad, Bangalore

Skills : Technical Support Engineer L1, Network engineer, L1 Engineer, L1 Support Engineer, Field Engineer L1, Hardware Network Engineer

Job description
What’s the role
We are looking for a high potential candidate with strong business acumen to unleash high potential at Ampler Technologies, starting as Networking Engineer / Service Engineer. This is no ordinary job, as ours is a uniquely high performing and supportive working culture. Our people come from different backgrounds with a shared dedication to high performance, consistent results and outstanding customer service.

Roles & Responsibilities:-
Job description
Basic troubleshooting knowledge in Desktops and Laptops with Software.
Should know about the SLA and its criticality
Good Emailing Skills with knowledge of using Outlook
Should have basic understanding of how Windows and Linux environment work
Observe and Alert Threshold Violations
Monitoring and Incident Management
Be able to observe and report Incidents with in the SLA
Follow escalation process
Attentive and Vigilant in observing incidents through various monitoring tools
Handle multiple support tickets at the same time.
Desktop Support Help desk Support
Complete Knowledge of Desktop Support (Desktops, Laptops Printers)
Handle IT Incidents and Tickets
Should have adequate Customer Handling Skills over the phone and onsite.
Experience in the IT support desk tools will be added advantage
Basic Level 1 troubleshooting, redirect to L2/L3 as required

Should have excellent Email/Chat Etiquettes, Customer First mind-set is required.
Technical certifications would be added advantage.

Required Candidate profile
Any Degree/Diploma
Any Relevant Technical Courses / A+ or equivalent
0-2 years of experience in IT(Relative management)
Good level of written and verbal communication
Ability to work independently as well as work well in a team environment
Male candidates only
Communication in Telugu & Hindi preferred along with English

Company Info
Website: http://www.ampler.in/