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Technical Support
Analytix Business Solutions (India) Private Limited Hiring For Product Support Executive (Immediate Joiner) at Ahmedabad Full Time
Role :
Respond to general questions and trouble tickets in a timely manner.
Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.
Prioritizing customer queries and escalating serious technical issues to Tech Team
Providing customers with step-by-step guidance to resolve queries.
Document actionable bugs for engineering resolution.
Respond to general questions and trouble tickets in a timely manner.
Research, diagnose, troubleshoot, and identify potential solutions for how to resolve an issue.
Prioritizing customer queries and escalating serious technical issues to Tech Team
Providing customers with step-by-step guidance to resolve queries.
Document actionable bugs for engineering resolution.
Experience :
3+ years of relevant experience
Job-related Skills :
Software / Product Support experience
Experience writing user knowledge base, articles, and documents.
Excellent communication & soft skills, including critical thinking, decision making.
Committed to self-development and the professional growth of others
Must be able to manage and thrive in a virtual, global, and fast paced environment
Job Time :
6 PM IST to 3:30 AM IST
