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Software Developer
Antal International Looking for Deputy Manager – IT Infrastructure at Gurgaon, Haryana, India Full Time
Title: Deputy Manager IT
Location: Gurgaon, Delhi and Noida
Notice Period: 30 Days
KEY FUNCTIONS / RESPONSIBILITIES
- To provide technical inputs for development of annual plans, budgets and new initiatives within the IT Function. To provide requisite support for implementation of annual plans and new initiatives.
- To prepare MIS/ Reports on defined metrics to track and monitor the performance of IT systems / software
- To identify opportunities and undertake continuous improvements to enhance performance and improve operational and cost efficiencies of IT Systems/ Software, under the guidance of IT Business Partner
To maintain an in-depth and current awareness of new technologies and applicable statutory/ regulatory requirements. To draw from this knowledge for regular improvements in IT Systems/ Software
- To ensure day-to-day management and maintenance of IT systems / software (incl. SAP and ERP) to provide un-interrupted IT services, as per the defined SLAs, in coordination with the Software/ Service Providers
- To manage access rights for various systems/ software, as guided by IT Business Partner
- To monitor usage of IT systems/ software at TIPL, in accordance with the licensing agreements
- To actively identify and mitigate information security risks in the IT systems/ software, and ensure proper functioning of security tools/ patches
- To ensure Business Continuity Plans are integrated with the various IT systems/ software
- To act as the first point of contact for software/ system related queries and issues of users, and resolve these queries/ issues within the agreed TAT. To highlight critical issues to Manager (IT) for resolution.
- To monitor repetitive issues and undertake steps for effective containment / prevention of such issues.
- To provide support for system-related requests by the user business / functions, such as change in data format, automation of reports, access requests, new product creation, etc., as required
- To manage master data in IT systems / software, and ensure that data-related requirements from the users are addressed properly
To conduct regular user trainings on existing systems/ software, as required
- To support the IT Business Partner in requirement gathering for customization / new developments, in collaboration with the user business/ function. To develop technical requirements/ architecture based on these business requirements
- To prepare project plan and cost estimates, and share these with the IT Business Partner and user Business / Functional Head for requisite approvals
- To perform testing of these customization/new developments. To integrate new developments/ customizations with the existing functionalities, as required
To support the user business/ function in implementation of customized / new developments and resolution of any post-implementation issues, as necessary
- To support in installation and monitoring of infrastructure related such as servers, networking equipment, computer hardware and other IT assets
Address basic infrastructure concerns and assist with new infrastructure projects – New Office Project, Warehouse expansion
- To provide technical inputs to IT Business Partner for the procurement processes
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To undertake vendor management, and ensure delivery of IT services as per agreed SLAs
To monitor, track and support timely renewal of contracts/ agreements with the vendors, as required, to facilitate un-interrupted IT operations
- To support in roll-out and implementation of IT Policies/ Processes, including training of Associates on TIPL’s IT Policies
- To ensure adherence to TIPL’s IT policies/ SOPs as well as statutory/ regulatory requirements in management of existing systems/ software and in all customizations/ new developments. To ensure prompt reporting and resolution of deviations
- To maintain thorough documentation and recordkeeping within IT Function, in accordance with IT Policies at TIPL and Statutory / Regulatory requirements
To provide requisite support for internal and external IT audits, and for addressing non-conformances/ observations identified in these audits
