Excellent verbal, written and interpersonal communication skills
Working knowledge of Cisco products like switches, routers, Access points and firewalls
Working knowledge of checkpoint / Palo Alto /cisco ASA / Juniper firewalls
Knowledge on advanced Routing protocols, QOS, HSRP, GLBP
Knowledge on switching, VTP,STP etc
Manage tickets & 2nd level support
Ensure the availability and continuity of network services in accordance with our contractual commitments (SLA);
optimize the network performance and ensure adequate capacity planning.
Perform regular assessment and tuning for the services & sites under his responsibility.
troubleshoot network problems; escalate issues to vendor.
knowledge on SD WAN
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