The analyst role operates out of India and supports project and BAU operations of Enterprise Compute platforms. Key areas of focus are quality, knowledge management, platform governance including risk, audit and compliance functions.
This role is accountable for:
Delivering on BAU, project and platform squad outcomes
Oversees effective reinforcement of platform governance and compliance including:
Host governance meeting and track outcomes
Compliance reporting for Security, Change and Privileged user access,
Platform control operations,
Internal audit remediation and reviews,
Day-to-day quality assurance of the knowledge documents co-ordinating updates and inputs from key stakeholders
Lead in the tracking and resolution of platform audit and control issues
Contract analytics, tracking and review
Platform reporting
ANZ cost optimisation and chargeback development and reporting
About You
Analysts are likely to do these Types of Work:
Business Analysis – Translating business requirements into solutions by understanding needs, feasibility and impact.
Data Analysis – Translating data into insights and using it to make better business decisions and to deliver customer/user centric solutions
Quality Assurance – Ensuring the quality and viability of working solutions through quality practices and rigorous testing with a customer centric focus.
Researching – Undertaking qualitative, quantitative and desktop research to uncover actionable insights that can improve solutions and identify new opportunities.
Solution Design – Designing technical and non-technical solutions to resolve a problem or meet a customer need.
Systems Analysis – Translating business requirements into IT solutions by understanding needs, feasibility and impact.
Business Process Re-engineering – The redesign of core business processes to achieve dramatic improvements in productivity, cycle times and quality.
Process Mapping: The ability to create a workflow diagram that demonstrates how a process and its parallel processes work in order to understand workflow.
Delivery Management – The practice of initiating, planning, executing, controlling, and embedding an initiative, product, program, campaign or change to achieve a set of objectives or outcomes (for customers, employees, the organisation and/or the market).
What will you bring?
We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don’t worry if you don’t have all of these as learning on the job is the way we work.
But back to some of the skills –
Customer coaching mindset
Leadership experience
Role models a strong customer focus, preferably with retail experience
Enjoys working in a collaborative team environment
Ability to multi-task, highly adaptable to change and ambiguity
Proactive, shows initiative and keen to try new things i.e. new technologies
About ANZ
At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We’re just as focused on seeing our people thrive as well as our customers. We’ll give you every opportunity to develop your career.
We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.
A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates. Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
We work flexibly at ANZ. Talk to us and let us know how this role can be flexible for you.
Job Posting End Date
11/11/2022, 11.59pm, (Melbourne Australia)
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