Appsline Looking for Customer Support Engineer – IT & ELV at Ernakulam, Kerala Full Time

Designing and implementing new network solutions and/or improving the efficiency of current networks

Installing, configuring, and supporting network equipment including routers, switches, firewalls, IP Video Surveillance, IP Telecommunication Systems

Procuring network equipment and managing subcontractors involved with network installation

Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewalls, routers, switches, and controllers.

Arranging scheduled upgrades

Should have multi-tasking ability to handle multiple customer support tickets and projects

Reporting assigned job status through the ticketing system

An analytical mind

An ability to learn new technologies quickly

Good time management skills

An ability to follow processes

Strong documentation skills

Effective Communication and Coordination with End-Users and the Support Desk team to Troubleshoot IT/Network-related Issues remotely and on-site visits to End-Users and different Office sites.

Commercial and business awareness required

Customer-friendly attitude

Job Type: Full-time

Salary: ₹15,000.00 – ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Shift:

Ability to commute/relocate:

• Pulleppady, Ernakulam – 682035, Kerala: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

Experience:

• total work: 2 years (Required)

Language:

Speak with the employer
+91 8547613752