Sales & Support
Job Details
Customer Success/ Tech Support Representative (CSR/ TSR) will support the post-sales customer lifecycle as it relates to customer adoption, on-going support, program optimization, and expansion. CSRs/ TSRs are the main connection for all customer related inquiries and are responsible for building strong relationships with our customers. The day to day activities will be handling chat conversations, phone calls, support tickets and working with our engineers, tech support, sales team to ensure we bring a world-class experience to every interaction with our customers. You will develop extensive knowledge and understanding of our platform and features so you can best serve the customer’s needs.Key Skills & Knowledge• Know how to take responsibility and own the problem• Enjoy solving problems & troubleshooting• Curious• Be able to display empathy• Love people• Understand how to actively listen• Ability to read customers state• A calming presence• Have the basic understanding of conflict resolution• Display a positive attitude and willingness to grow• Strong technical and analytical skills• Tough skin – ability to handle criticism from customers• Be able to clearly communicate in the written and spoken word• Become an expert in product knowledge
Candidate should have knowledge of troubleshoot of hardware and printer also Candidate should have minimum experience of 3 years in...
Apply For This JobThe HR Systems and Workforce Analytics teams manage TE’s HR Technology. They build, implement and continuously improve global HR systems,...
Apply For This JobRequirement, Install and configure software and hardware. LAN and Wi-Fi Management. Manage networks,Access Point and technology tools knowledge of the...
Apply For This JobSalary: 2,00,000-3,00,000 P.A Job Summary:The IT recruiter job includes being in charge of the procedure for looking for, evaluating, and...
Apply For This JobGood Communication skills and Sourcing skills Minimum 1 year experience Job Type: Full-time Salary: ₹10,000.00 – ₹12,000.00 per month Benefits:...
Apply For This JobWhat is required ? · Serves customers by providing product and service information and resolving product and service problems. ·...
Apply For This Job