ArchLynk Looking for IT Helpdesk Engineer at Bengaluru, Karnataka Full Time

Work Area: Consulting and Professional Services

Employment Type: Contract-to-Hire

Location: Bangalore, India

Working Hours: 2PM to 11PM

Our Purpose

ArchLynk is a global leader in SAP Digital Supply Chain and Global Trade Solutions. ArchLynk was established as a merger between Novigo and Krypt to bring the unparalleled expertise of both companies in the global trade and supply chain consulting domain to global customers. Novigo, a global leader in Supply Chain execution consulting services for SAP’s Digital Supply Chain (TM, EWM, YL, GTT, EM, LBN) platforms, has successfully delivered the most SAP Supply Chain Execution/TM Implementation projects among all SAP service partners. Krypt has been operating globally as an SAP partner for Global Trade and Supply Chains since 2008. Krypt has helped numerous customers across the globe leverage SAP solutions to reduce costs and enhance efficiencies to gain a competitive edge. Together as ArchLynk, the company aims to provide customers with world-leading service levels with innovative SAP Digital Supply Chain and Global Trade Solutions. If this sounds like a fit, we want to hear from you!

What will your day look like?

Installing and configuring computer hardware, software, systems, networks, printers, and scanners.

Allocating Laptop on the onboarding day to candidates.

Monitoring and maintaining computer systems and networks

Responding in a timely manner to service issues and requests

Providing technical support across the company (this may be in person or over the phone)

Setting up accounts for new users

Repairing and replacing IT equipment as necessary

Keep computer systems running smoothly and ensure users get the maximum benefit from them

Procure and allocate Microsoft Office Licenses as per project needs.

Troubleshoot system and network problems, diagnosing and solving hardware or software faults

Ensure all issues are properly logged with the ITSM tool.

Document technical knowledge in the form of notes and manuals (SOPs)

User Administration and Microsoft O365

Skills and attributes for success:
Excellent knowledge and experience in complete IT and Admin related activities

Bachelor’s degree

Good verbal and written communication skills.

Excellent interpersonal, negotiation and vendor management skills.

Strong analytical and problem-solving skills.

Ability to prioritize tasks and think outside the box.

Ability to act with integrity, professionalism, and confidentiality.

Familiarity with remote desktop applications and help desk software (eg. Zendesk or ServiceDesk Plus)

Should have asset management experience

Why should you join our team?

Working at ArchLynk means you’ll be surrounded by colleagues who are driven by the principles of collaboration, innovation, and teamwork. We are only as successful as the people who work with us.

Challenging projects with Global organization, working on innovative technologies

Talented, passionate, intercultural and multi-disciplinary teams – the best experts within the industry

Attractive compensation and bonus structure

Individual-centric career path and growth opportunities

Training and development opportunities

Flexibility and autonomy

Annual Educational reimbursement for personal and professional development.

Internal Innovation and Education competition

Our People and Culture

We Create and Innovate. We Optimize Collaboration. We Realize our Opportunities. We Embrace Excellence. These are our CORE values.

We are global, but we work as one. We are diverse and unique but we are collaborative, respectful and supportive. We seize opportunities to delight our customers. We constantly strive for excellence. Our Team Members are provided with real world learning experiences, a flexible and collaborative environment and are empowered with the ability to develop themselves and achieve their own excellence. If this is the experience you are looking for, then join our team.

ArchLynk values diversity and inclusivity in our company and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. ArchLynk is committed to providing veteran employment opportunities to our service men and women.